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Terms of Service

Last Updated: September 2026 · Effective Immediately

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1. Acceptance of Terms

By accessing, registering for, or using the OnePerix ERP platform, web dashboard, mobile applications, or associated API services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an enterprise, company, or legal entity ("Tenant"), you represent that you possess the authority to bind such entity.

2. Customer Data Ownership & Intellectual Property

Your Data: The Tenant and its authorized users retain 100% ownership, title, and intellectual property rights in and to all business data, records, inventory files, invoices, customer records, and operational logs submitted into the Service ("Customer Data"). OnePerix claims no ownership over Customer Data.

Platform IP: OnePerix, including its source code, workflows, architecture, user interfaces, branding, and documentation, is the exclusive proprietary property of OnePerix Technologies.

3. Multi-Tenant Account Security & Access

Each user account is tied to a specific Tenant workspace. Users are responsible for maintaining the confidentiality of their credentials. Super Admins and Tenant Admins are responsible for provisioning authorized user seats and role-based permissions (RBAC). You agree to notify OnePerix immediately of any unauthorized access or security breach.

4. Subscriptions, Fees & Billing

Access to modular capabilities and operational units is provided under paid subscription tiers or enterprise agreements. Subscriptions automatically renew according to the chosen billing interval (Monthly or Annual) unless cancelled prior to the renewal date. All fees are exclusive of applicable statutory taxes (e.g. GST).

5. Acceptable Use Policy

You agree not to:

  • Reverse engineer, decompile, or disassemble any part of the Service;
  • Attempt to bypass tenant isolation boundaries or access data of other tenants;
  • Interfere with system performance through denial-of-service or automated abusive scraping;
  • Use the Service to transmit malicious code, viruses, or unlawful material.

6. Service Availability & Support

OnePerix strives to maintain a 99.9% uptime availability for its hosted cloud infrastructure. Scheduled maintenance windows will be communicated in advance. Support queries can be submitted via the platform support desk or directly to your designated account manager.

7. Data Retention & Contract Termination

Upon termination or cancellation of a subscription, the Tenant will have a 30-day grace period to export all Customer Data in standard formats (CSV / JSON / PDF). Following the grace period, OnePerix securely purges Tenant data in accordance with our data retention and privacy policies.

8. Limitation of Liability

To the maximum extent permitted by law, OnePerix and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenues. In no event shall OnePerix's aggregate liability exceed the total amount paid by the Tenant in the twelve (12) months preceding the claim.

9. Contact & Inquiries

For legal inquiries, contract amendments, or enterprise Master Services Agreements (MSA), please contact us at:

OnePerix Technologies · Legal & Compliance Office
Email: legal@oneperix.com